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Patient Rights & Responsibilities

Patient Rights

As a patient, you have the right to respectful and considerate care. In addition, there are specific rights and responsibilities you have during your stay.

 

PATIENT RIGHTS

These rights are detailed here. In addition, copies are posted throughout the health system. These rights represent our commitment to your care, comfort and safety while in the

hospital.

  • Considerate and respectful care in a safe and supportive environment

  • You have the right to respect for your cultural, psycho social, spiritual, and personal values,  beliefs and preferences.

  • Have a family member (or other representative) and your own physician notified promptly of your admission to the hospital.

  • Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will care for you.

  • Receive information about your health status, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand.

  • You have the right to effective communication and to participate in the development and implementation of your plan of care.

  • You have the right to participate in ethical   questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services. And forgoing or   withdrawing  life-sustaining treatment. 

  • Request or refuse treatment, to the extent permitted by law.  However, you do not have the right to demand inappropriate or medically unnecessary treatment or services.  You have the right to leave the hospital even against the advice of the physicians, to the extent the law allows.

  • Be advised if the hospital/personal physician proposes to engage in or perform human experimentation affecting your care of treatment, you have the right to refuse to participate in such research projects.

  • Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. 

  • Know which hospital rules and policies apply to your conduct while a patient. 

  • Formulate advance directives.  This includes designating a decision-maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care.

  • Hospital staff and practitioners who provide care in the hospital shall comply with these directives.  Have personal privacy respected.  Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly.  You have the right to be told the reason for the presence of an individual.

  • Confidential treatment of all communications and records pertaining to your care and stay in the hospital.  You will receive a separate “Notice of   Privacy Practices” that explains your privacy rights in detail. 

  • Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect exploitation or harassment.  You have the right to access protective and advocacy services including notifying government agencies of neglect or abuse.

  • Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.

  • Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons involved in the care.

  • Be informed by the physician, or a delegate of the physician, of continuing healthcare requirements following discharge from the hospital.  Upon your request, a friend or family member may be provided this information also. 

  • · Designate visitors of your choosing, in compliance with the hospital visitation policies  and when visitation does not interfere with or compromise care.  The Hospital will consider your wishes, if you lack decision-making      capacity, for the purposes of determining who may visit.  

  • Examine and receive an explanation of the  Hospital’s bill regardless of the source of  payment.

  • Your comfort is of the greatest importance to our staff.  If you have a concern, complaint grievance, you may contact the Nurse Supervisor or Hospital Administration. 

  • · Information on how to file a complaint or concern with the Joint Commission - email:  patientssafetyreport@jointcommission.org 

  • or call (630) 792-5636 

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A complaint may be filed with Administration at 318.539.1001 or the Quality Manager at 318.539.1014.   A written complaint may be sent to Springhill Medical Center, Attn: Administration, P.O. Box 920, Springhill, LA.  

The Medicare Quality Improvement Organization for LA is KEPRO, they may be contacted at 844.430.9504.  Medicare may also be contacted at 1-800-Medicare.  Louisiana Department  of Health and Hospitals may be contacted at 866.280.7737 or www.dhh.louisiana.gov.

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Patient Responsibilities

The patient/family are responsible for:

  • Providing to the best of their knowledge, accurate and complete information that facilitates their care, treatment and service    such as presenting complaints, past illnesses, hospitalizations, medications, and other matters relating to the patient’s health.  They are responsible for reporting unexpected changes in the patient’s condition to the responsible practitioner. 

  • Asking questions or acknowledging when they do not understand what has been told about a patient’s care or what they are expected to do;

  • Following the treatment plan developed with  the practitioner.  They should express any     concerns they have about their ability to follow the proposed course of treatment; to keep appointments and to recognize the effect of his/her lifestyle on health and, when he/she is unable to do so for any reason, for notifying the responsible practitioner or the hospital. 

  • Accepting the consequences of failing to follow the recommended course of treatment or using other treatments; the outcomes of refusing treatment or failing to follow the practitioners instructions. 

  • Following the hospital’s instructions, policies, rules and regulations in place to support quality care for patients and a safe environment for all individuals in the hospital. 

  • Being considerate of other patients and hospital personnel by not making unnecessary noise, smoking, and for assisting in the control of the number of visitors, or causing distractions;

  • Respecting the property of the other persons and that of the hospital.

  • Promptly meeting financial commitments agreed to with the organization.

  • Firearms are prohibited

  • Supporting mutual consideration and respect by maintain civil language and conduct in interactions with staff and licensed independent practitioners. 

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